John22 / 09 / 2020
“This condo was excellent and in a great location. The private pool was perfect to relax in at the end of the day before heading out for dinner. There are several great restaurants nearby and we were only a short distance to all of the tourist areas on 5th street. Mercedes was quick to resolve our only issue within 1 hour. We will definitely stay here again.”
Miguel01 / 04 / 2018
Jaffar01 / 07 / 2017
Great place to stay if you want to be in the middle of playa del Carmen but still have some peace and quiet to yourself. The balcony area was my favorite spot to be. Highly recommend if you are looking for a place to stay.
Andrew01 / 04 / 2017
This is our second stay in this building, first stay in this apartment (both are managed by Mercedes). The building is great, secure, and the check-in process is very easy. Mercedes and the whole staff are very communicative!
Andy01 / 01 / 2017
This place is amazing walking distance to most places . Have lot of food options around very well maintained and clean
Daniel01 / 07 / 2016
I'll review the property mgmt co and the property separately. Both were great. This was our second trip to Playa and we decided to stay closer to the action of restaurants, bars and downtown activities. Location of the property is towards end of the main 5th AV around nice quieter streets. The theme of this place is location and convenience more than Mexican charm. Great restaurants everywhere. Underground parking was nice benefit, as is building security. We had a top floor penthouse with nice comfortable layout. The little pool is more for show but nice to dip in when it's hot (though it's not a cold pool). The upper deck is large with nice views, so much potential, wish they had done more with it as it's basically sparse with a few chairs. Inside kitchen is well suited for cooking which we like to do. Bathrooms are ok, a bit on small side and water leaks out under the shower door, mostly a design problem. Bedrooms also on the small side but comfortable. For recommendations would suggest providing guests with bikes to get around town and a bit more 'best bets' on food and entertainment as there's so much to choose. The property management team has several units around town. Everyone was polite, punctual and professional and spoke English well enough. Good team. Overall great experience, would do it again! Daniel & Heidi
Alisa01 / 10 / 2015
The staff at Playa Paradise was very helpful in accommodating any requests. There was a last minute change in our condo due to repairs and Mercedes was helpful in making a switch. They were on time and easy to reach throughout our stay. A few issues with appliances, internet etc.. were quickly resolved with a visit from their staff. The housekeeper was awesome and made the place sparkle!
Caitlin01 / 03 / 2015
Perfect location on the quieter end of 5th ave. close to the best restaurants on 5th. So nice to have a view of the ocean and plunge pool to cool off in! Our flight didn't leave until 5:30 pm and they were super accommodating and let us check out a 2 instead of 10. Great experience, highly recommend!
Rachel01 / 02 / 2015
This place is beautiful. The pictures are accurate. Zero complaints about the condo. The location is perfect- down the street from Mamitas, but not loud at all at night. When arriving, Maria was very nice and helpful. Why am I giving this three stars? There was one major fail: We asked Maria on day one what we could do with our luggage on Sunday, when we were leaving. Our flight wasn't until 5:30, and checkout was at 10 (there was no late checkout option as guests were coming the same day) . We wanted to stay in Playa for as long as possible, but obviously needed a place for our luggage! She said the office was closed Sundays, so she didn't know what we could do. We figured she'd find out and let us know. Then- on Sunday- get this- the maid WALKED IN THE HOUSE WITHOUT KNOCKING- just let herself in- at 9:30!! There was some confusion about the Daylight savings time change, but it was still only 9:30- the maid started cleaning the place WHILE WE WERE STILL THERE- HALF AN HOUR BEFORE checkout time! It was utterly rude and ridiculous. And SO awkward. Then two other men came in- and they wouldn't leave, either! Honestly it was one of the craziest things Ive even seen. We asked the men where we should put our luggage- and get this- they said "We don't know".They couldn't have cared less. NO ONE gave us any suggestions on where to keep out luggage until we left. The men were rude and I ended up swearing at one of them because I was so angry- that's how rude they were! It wasn't our fault that the office is closed on Sunday- they should've at least offered to store it in a closet or over unoccupied unit- something. Instead, we ended up lugging it down the street, into a cab, and got a half day pass to an all inclusive for 50 dollars each- JUST SO WE HAD SOMEWHERE TO STORE OUR LUGGAGE. Would I stay there again? Yes. But beware- if you're checking out on a Sunday and your flight isn't until later, NO ONE will help you situate your luggage. Make sure to settle this beforehand.
Katharine01 / 11 / 2014
The neighborhood and apartment was, in reality, exactly as it was listed on Airbnb. The apartment was right on 5th avenue so it was easy to get to the shops and restaurants, but on a quieter part of 5th avenue. It was an easy walk to the beach. The splash pool and terrace was a nice amenity. There was some construction going on in the next apartment but it didn't start before 10am and wasn't too loud.
Carissa01 / 08 / 2014
Stunning view. Private pool and rooftop was exceptional. It was a perfect 4 day escape from reality. This is the second time renting from Mercedes. She are her team are very good to work with. Will continue to rent from them in the future.
John01 / 07 / 2014
Overall our experience was good. We have booked before with Mercedes (with a different apartment) and had a great time, everything went smoothly from start to finish as we have learnt to expect. The staff at Playa Paradise are great, extremely friendly and accommodating. The location is good, and the apartment is as it looks in the pictures. However having stayed in another property I feel that this is a little expensive, compared to what else Mercedes offers. Having the pool is a nice feature, but it is more of an oversized bath, no good for paddling, and is very shallow indeed. Unfortunately for us the pool was quite dirty too - at first glance it looked clean but after getting in it algae started to come loose from the filter, making it quite unpleasant to bathe in. I don't know how regular the water is changed; but it seemed to me that they compensated with a high chlorine level - so high in fact that it ruined our bathing suits and turned them yellow! Other than the pool, everything else is as good as it looks! our booking was extremely short notice so maybe the pool preparation was down to this - we hope so anyway! Many thanks Mercedes for a great holiday - again.
Nicole01 / 01 / 2014
Estuvimos allí con 4 personas. El lugar es justo como se muestra en las fotos, muy amplio, limpio y lujoso. Ademas del alberca privada tiene todo lo necesario para pasar unas hermosas vacaciones. Queda a la 5ta avenida así como muy cera de las playas Mamita y Kool, lo recomiendo al 100%.
Karine01 / 04 / 2013
Communication was excellent. The unit was as described, very well maintained and clean. A/C, cable TV and wifi worked perfectly during our 4 night stay. Location is quiet and convenient. The best thing about this unit is definitely the private pool! It's secluded and has a great view! Mercedes and her staff are easy to contact and even provide a 24 hr emergency number. I would definitely recommend this unit and stay here again.