SiuYin02 / 08 / 2021
We were a group of 6 people coming from California, and Mercedes' place was perfect. We loved the large gathering area for all of us to watch the Olympics together, the pool area, the comfortable and large bedrooms, the powerful air conditioning as the amenities. Mercedes also connected us to the Chef who was able to prepare meals for us in the house - not only was the food delicious, but the crew was amazing at preparing and cleaning afterwards. The home is well-situated in a secure complex. It was about a 30-40 min walk to the 5th Avenue shops. My only tip would be to ensure that you get the exact address/home location once you arrive, as it can be a little tricky for taxis and uber drivers to find the home. Once you pin the spot on Google maps, it's easy. We would definitely recommend and return on a future visit. Most important for us was that Mercedes and her team were very good communicators and responsive to our needs.
Shannon29 / 06 / 2021
Mercedes' Casa Gran Escape was fantastic, as was her communication and that of her colleagues. Checkin was very informative and easy, and the support for transport, in-house chefs, and eating recommendations during the trip was fabulous. The house is in great condition and is a very nicely laid-out space with multiple decks for reading and siestas. The house is well-stocked with laundry, towels, cleaning materials and purified water-- thank you!! The location is a 30minutes walk or quick cab ride into PDC Centro and proper supermarkets, so keep that in mind. However, (shhhhh), during sargazo season, the beaches in Playacar are gorgeous!!!! I would highly recommend staying here, and we would do so again as a family. Thank you, Mercedes and team!!!
Tanya15 / 06 / 2021
We had an amazing stay, the home was gorgeous! Amazing pool area and In the center of it all. We were able to walk on over to little shops, bars and most of all very easy to get Covid tested for flight.
Casey12 / 04 / 2021
We enjoyed our stay at El Gran Escape and will definitely be back. Mercedes was an excellent host - very responsive and helpful - and the home was very clean and just as described. The pool area was huge and our kids loved playing there all day! Right next to the Starbucks and some small shops as well as a quick walk to town. Highly recommend!
CHRIS11 / 03 / 2021
“The neighborhood is awesome, people out exercising and walking dogs. Very secure with gates and security everywhere. The backyard is amazing and we enjoyed the bbq and pool. The property management team was responsive with any issues and that’s really all you can ask. Overall a great stay!”
Scott12 / 01 / 2021
“Mercedes communication and service was terrific, and the House is simply exceptional. Would recommend to anyone and would definitely stay again. Simply an amazing place and experience on every level.”
THOMAS07 / 12 / 2020
If you're looking for a home that is close enough to Playe Del Carmen but a little off the main drag. This house would be your best bet from the Playacar compound experience, to a short walk to the beach, and local entertainment. La Vida es Buena
Matu31 / 10 / 2020
“The house was immaculate and was perfect for what we needed. The host was very helpful and responsive with whatever we needed. We would definitely stay here again. Good size and plenty of space for seating.”
ENRIQUE POMBO30 / 09 / 2020
La Casa excelente Con mucho espacio La alberca muy limpia La cocina con todos los implementos. Las respuestas de Mercedes muy rápidas y muy precisas Ampliamente recomendada
Excelente ubicación Casa muy espaciosa. Muy completa Aires Acondicionados en toda la casa Alberca muy Limpia
Dennis13 / 03 / 2020
“The house is as beautiful as described. Four large bedrooms with their own bathroom and shower. The backyard and pool area was amazing. The house was short walk to downtown Playa del Carmen. I would highly recommend this house.”
YADIRA03 / 01 / 2020
“Great place easy access to everything, great host, The house is clean with so much space, very nice private pool. We would definitely recommend Mercedes House!!
LAURA13 / 12 / 2019
“The house was perfect for my husband and I. It truly had all the amenities that we needed. We will be back with more people to fill the house
KRIS09 / 12 / 2019
This place was amazing and in a great location. The place is more stunning in person then the pictures. The communication was between Mercedes and myself. The place is in a great location near shops, restaurants, Starbucks and a 7/11. My family and I loved the it all. Thank you so much for the hospitality.
Socorro27 / 11 / 2019
Todo perfecto y la comunicación estuvo perfecta. Si teníamos algún problema nos respondían al segundo. La casa está perfecta para pasar unos días increíbles”
Jay02 / 11 / 2019
I don’t know where to begin. So I will keep this short. Do not pass up the opportunity to stay at Casa Gran Escape. Having lived in Playa and stayed in my different Airbnb’s during my recent visits. I can tell you that this place is as good as it gets. It was huge! Bigger than I expected from the pictures. Very strong A/C and a good wifi signal. The house was sparkling clean, had every kitchen utensil you can think of and everything you’d need for the beach including towels, chairs, umbrellas and coolers. The pool and the multiple outdoor showers were absolute bliss. Playacar Plaza is right next door and it’s only 2-5 minutes into El Centro. Thank you Mercedes for such an incredible experience. Nos vemos pronto!”
Thank you for everything. We had an incredible time. Casa Gran Escape has definitely been the best Airbnb I have ever stayed in! I am in Playa again in January. I would to stay there again. I have also sent everyone inquiring about the villa you’re Airbnb link. Muchísimas gracias Mercedes!”
Marcos19 / 08 / 2019
Una casa hermosa, limpia y con todas las comodidades. Excelentes camas, una vista increíble y a metros del mar
Frances06 / 08 / 2019
Excelente ubicación, excelente servicio por parte de Mercedes siempre muy atentos y todo muy limpio cumplio con las expectativas! Recomendadisimo
Guilliame02 / 08 / 2019
Très belle maison avec jardin agréable dans une zone sécurisée, tout était parfait et correspondait à nos attentes
April15 / 07 / 2019
This house was amazing! While it was a bit far from the larger shops and attractions it was a wonderful getaway! The beach access is slightly challenging to find but absolutely beautiful! The house fit our group of 8 perfectly! There was room for us to come together for dinner or games while providing a great separation of space! The furnishings were beautiful and cozy!”
Paul Moehring24 / 06 / 2019
We loved this house and can't wait to come back. The location is a close walk to the beach and the staff was courteous and respectful. The highlight of our trip were the long days and evenings spent together as a family in this perfect back yard and pool. We look forward to coming back
hank you so much!! Our stay was wonderful
Nicolas01 / 03 / 2019
Très belle résidence à playacar avec tous les équipements nécessaires. Merci encore pour l’accueil et la réactivité Les photos ne mettent pas suffisamment en valeur la maison. 100% recommandé
Laurent01 / 03 / 2019
Très beau séjour dans cette villa très agréable et largement conforme à sa présentation. Piscine très agréable et nettoyé régulièrement Bien située au cœur du quartier Playacar
Victor01 / 02 / 2019
A great house to stay in. Beautiful community, close to shopping and the house itself was extremely comfortable to spend a vacation.
Stéphane01 / 02 / 2019
C'est la deuxième fois que nous utilisons une propriétés à Mercedes. Nous avons été très satisfait de la qualité des lieux. La propriété des lieux est incroyable, autant à l'intérieur que de l'extérieur. Nous étions quatre couples, chacun avait sa salle de bain privé à même notre chambre. Il y a vraiment tout ce qu'il faut. Tout a été pensé. De la quantité d'eau à la qualité supérieur des équipement dans la cuisine. BBQ au gaz, 2 cafetières, batterie de cuisine exceptionnel. Nous avons engagés une chef à domicile et elle a adoré la cuisine et les équipements en place. Je reviens avec la propriété des lieux, exceptionnel. Les chambres, salle de bains, salon, piscine. Tout était impeccable. Merci encore, ce n'est surement pas la dernière fois que nous allons utilisés une des propriété de Mercedes.
Barry01 / 01 / 2019
I’ve stayed in Playa Del Carmen, Riviera Maya and Tulum many times over the last 8 years and this is definitely now one of my favorite villas. It is in an amazing location, very clean and comfortable with a/c throughout. It’s a perfect place for families and small groups with a range of shops and places to eat close by, at the same time as being very quiet, secure and private. The pool is a good size to relax and cool off during the day with sun loungers, but there are no beach passes available for accessing the beach opposite the property through the resorts, so you do have to walk a long way or take a taxi to get to the beach. WiFi is good, we had parking for our friends right out front and the villa was very clean and exactly like the photos... a lot bigger than we imagined, the photos don’t do it justice!! We will be back again later this year. Thank you Mercedes and your team For such an amazing experience.
Erik01 / 01 / 2019
Very nice place! We stayed here for a week and loved the place.
Andrea01 / 12 / 2018
Mercedes siempre fue muy amable , la casa esta hermosa y es mucho mejor a lo que se ve en las fotos, la ubicacion está bien mientras tengas en qué moverte, la zona es hermosa y tranquila... todo está bastante limpio y la casa tiene TODO para hacer tu estadía más bonita! Es bastante grande también y los espacios son super amplios!! sin duda volvería
Joi01 / 12 / 2018
Amazing time with me and 7 friends. House has everything you need. I can’t wait to go back.
Sergio01 / 11 / 2018
Perfect location, spectacular house and everything was so easy. We had the best vacation in the best place. Highly recommended!!!
Carolina01 / 11 / 2018
This house is 100% recommended! the pictures do not do it justice! the house is beautiful. It's big and spacious. Clean and big kitchen with plenty of cooking and eating utensils. The house has an alarm and is in a gated community so safety is no issue. restaurants, bars, and shopping (5 ave) is only a 5 minute car ride. taxi charges 190 pesos one way. Mercedes, thank you for this amazing experience.
Michael01 / 10 / 2018
Gran Escape was terrific, in a quiet, safe community, and the place itself was actually a lot better than the pictures indicate. Definitely recommended.
Nacho01 / 07 / 2018
Great location and neighbor. Pool, patio, grill, kitchen and rooms are awesome! We had a great time with family! Internet is slow and not constant (its ok for emails but not for streaming). Consider that going to the beach is a 10 min walk. Great that the house has chairs, umbrellas and coolers for the beach.
Andrea01 / 07 / 2018
We absolutely loved this house. Gorgeous, clean with a super well manicured yard & pool. We felt like we were in a luxurious tropical paradise. Also, the Playacar neighborhood is very conveniently located. Only a walk or $7 taxi ride away from the shops & restaurants of 5th Avenue. I would highly recommend this for your Playa stay.
Heather01 / 07 / 2018
Great house - really well equipped and super comfortable Brilliant air con Pool lovely and fabulous location. Very safe
Mary01 / 07 / 2018
The house is beautiful and in a central location. The house is very well kept. It is located near a Starbucks and a store for a quick buy. The host are very attentive and quickly respond to your questions. I highly recommend this place. Would love to come again. The whole family had a blast. And best of all the house was big enough to hold all 9 of us very comfortably.
Noe01 / 04 / 2018
What a great place! We loved the house and everything around it!
John01 / 03 / 2018
Het huis was erg mooi. Groter en beter als op de foto’s. Wij hebben er een week lang van genoten. Ook zijn wij in die week getrouwd. Een mini min puntje was de strijkplank aangezien wij onze trouw kostuums nog snel even wilde strijken. Helaas was deze kapot. Maar goed de rest top!! Wij willen elk jaar wel terug komen!
Didier01 / 01 / 2018
Quel endroit parfait! La villa est sublime, parfaitement meublée, il y a vraiment tout ce dont on a besoin pour passer une agréable semaine. Un grand barbecue, une belle piscine, de la place en suffisance pour 8 personnes, tout ce dont on a besoin pour un séjour confortable, une cuisine super équipée, des lits très confortables, chaque chambre possède sa salle de bain privée. La ville se trouve à Playacar, dans un complexe avec agents de sécurité, certes, ce n'est pas dans le centre de la ville mais on y accède facilement à pied en 20 minutes. La plage est facilement accessible via le retorno Palenque (on nous a donné des accès via un hôtel mais pas assez pour nous tous. Finalement, pas besoin de l'utiliser. D'autant plus qu'il y a des chaises de plage portatives, des serviettes de plage, parasols et même des frigobox à notre disposition. Il y a la place pour garer deux voitures ce qui est très pratique aussi. La maison était très propre et nettoyée régulièrement. Les photos ne mettent pas assez la maison en valeur! :-) Si je ne dois citer que deux points négatifs ce serait peut-être l'humidité qui est assez forte dans la maison mais surtout le wifi qui est vraiment très faible. Heureusement, il y a un starbucks à 50 mètres de la maison où il est excellent. Si vous souhaitez passer d'agréables vacances à Playa del Carmen en famille ou entre amis, n'hésitez pas une seconde, cette maison est parfaite!
Natalia01 / 12 / 2017
Casa Gran Escape is a beautiful villa in a gated community. The house is a great size and easily accommodates up to 10 people. The management was very helpful at check-in and check out. Someone is there when you arrive to show you where everything is in the house, and they do a walk through with you at check out. The kitchen is fully equipped and had everything we needed. The back yard is a great size and fun for hanging out in the afternoons and evenings. Be careful not to leave any garbage or food in the back yard - lots of animals come scavenging at night. As many people mentioned, it is difficult to find the public beach. It is two blocks past the Reef, and you need to walk a ways down a path, through a forested area before you see the beach. There are no accommodations on the public beach and the nearest restaurant is about a 5 - 10 min walk. You will need to bring everything you want for the day (coolers, chairs, towels, etc). The passes to the Reef do not really work unless you are in line when the pool opens. They only allow ~20 wrist bands for condos residents/day. Otherwise, you need to pay $50.00/person to hang by the pool and beach (all inclusive). The town is about a 10 - 15 min walk from the villa, if you have small children or elderly with you, it may seem like a long walk. Cabs are abundant and it is about $5 - 6.00 for a ride into town. Be sure to monitor your music and noise levels. We had a small wireless speaker that we listen to in the evenings. We did not think it was that loud, but the neighbors complained about our music. (However, the night before one of the neighbors had a huge holiday party with a singer and music - there were speakers throughout the house and in their back yard. You could hear their party down the street. Not sure if it was them or the neighbors on the other side that complained, but we were not nearly as loud as the party the night prior the complaint). Regardless, we kept the music down after that and hope we did not disturb the neighbors again.
Heather01 / 12 / 2017
This house is lovely and exactly as described and shown in photos. Our family recently spent a week there, and thoroughly enjoyed the house. Mercedes was incredibly easy to work with and always very prompt in responding to our inquiries. She arranged our transportation to and from the Cancun Airport, which was incredibly helpful. The drivers were prompt and made it a stress-free trip for a large group. Mario met us at the house and walked through with us to make sure we were comfortable. The house is very well set up for large groups and has dishes, pots and pans, plates, silverware, wine glasses, beach towels and more. There is shopping and a couple of convenience stores/mini markets just a couple doors down for the basic necessities. We chose to walk up the beach and through town to the Mega for our big grocery trips and took a taxi back to the house. Drivers didn't always know exactly where the address was, or which entrance to go into, so we found it was helpful to explain the house was across from Royal Hideaway or next to the Plaza Playacar. We made great use of the pool and the outside seating area every night for dinner. One safety note - please oh please be so incredibly careful on the pool deck, the patio, and inside the house. The tiles through all of these areas are so very slippery. The housekeeper had just cleaned when we arrived and the kitchen floor was slick as we walked through with Mario. My mom almost slipped a couple of times as he showed us the house. We spent the first afternoon and evening at the Hospiten Hospital after my 4 year old niece slipped on the pool deck while she was playing under close supervision of the adults as we sat and enjoyed the outside seating area. She fell, hit her head, suffered a concussion and a seizure that sent us to the hospital for treatment. It happened in a split second - a very scary situation that could easily happen to anyone. I would recommend to management and owners to consider putting down a couple of slip-free mats in key areas around the pool at least to minimize these falls, but if that doesn't happen, I just encourage everyone, especially those with children and older folks, to be cautious. On the plus side - there is a hospital nearby. Other than our trip to the hospital, we thoroughly enjoyed our time and rotated between the pool, the beach, and walking around Playa del Carmen. We had a large group, so opted to walk to the beach via the public access off Ikil or Palenque (but often came back through the Reef).
Nancy01 / 12 / 2017
This home and location are Fabulous. You can walk to the beach and shops. 5th Ave. is a longer walk but worth it. This home is very clean and well maintained. The private pool is just perfect. You get maid service twice a week and you really want for nothing. 4 times we have been here and will be back again!!! Definitely the place to stay for comfort and privacy.
Levi01 / 11 / 2017
Great home and location. Perfect size kitchen and dinning area with well stocked kitchen. Check in was easy and the team answered all questions in a timely manner. The pool and back patio are fantastic especially with kids. Beach access is a little tricky. The card can get you thru The Reef hotel. They have a limited number of guests that they allow to "pass thru" even if you do not care to sit on their beach chairs. The Bedrooms were a nice size and they each have their own attached bathrooms. The market is a few houses down and is fine for a few items. The restaurant is not that good in the market but the drinks are fine!
Lorena01 / 10 / 2017
Mercedes' place is amazing! It's even better than what you see in the photos. The kitchen is very well equipped. The location is great. The host is super responsive. We'd definitely stay here again.
Claudia01 / 09 / 2017
Awesome house! the pictures just don't do it justice.. we were all very comfortable and felt like at home. Mercedes referred us to a great cook.. we couldn't get the TV figured out and she sent someone right over.. this houses is in a gated area, walking distance to small plaza next door and very close to 5th avenue... we are most definitely coming back!!
Manuel01 / 08 / 2017
Es una excelente casa les recomiendo rentar un auto ya que está lejos de la quinta avenida como a 2 kilómetros pero la casa de lujo saludos se las recomiendo
Luis01 / 08 / 2017
Excelente alojamiento, una casa muy bonita, con todo lo necesario para pasarla bien y agusto. Esta ubicada en un buen punto de la riviera maya, todo queda relativamente cerca. Muy buena atención por parte del Staff desde la llegada al hogar. Definitivamente regresaría
Araceli01 / 08 / 2017
This house was more than I expected. Initially I was hesitant to book because of the room with futons. Our kids ended up sleeping in that area and they enjoyed the space. The maintenance service (pool, home) were polite, respectful, trustworthy. Mercedes provided information to a chef and he was amazing, although The kitchen is fully equipped to prepare meals. The washer and dryer came in handy. Pretty safe location, cab drivers had to leave their I'd with security when enetering the gated community. Location was convenient as well. The only downfall is that I was travelling with my 1 yr old and the house did not have highchair, playpen, water toys.
Jhonny01 / 07 / 2017
Una casa muy top.. acorde al precio . No te arrepentirás
Lorena01 / 07 / 2017
This house exceeded my expectations! It was a beautiful home with very high end amenities, the pictures do not do the home justice. It is also immaculately clean and very comfortable. The location is also incredible, it was 3 houses down from the PlayaCar Plaza and very central to many places and activities my family and I participated in! Overall, a group of 10 adults fit very comfortably in this house and we enjoyed ohr stay here tremendously. Do not hesitate to book this house, you will not regret it!
Daniel01 / 07 / 2017
This is an amazing AirBnB and extremely happy with everything. I was traveling to Playa with friends who arrived in Cancun at different times. Mercedes was more than accommodating allowing my friends to check in several hours earlier than I arrived. They informed me it was a smooth and easy check in. The house is gorgeous. The pictures and description are extremely accurate. The house is close to downtown, 5th street, and close to the beach side as well. Finding a cab is extremely easy you just need to walk outside. I would highly recommend this place, I was very pleased.