MOLLY15 / 09 / 2021
Hands down one of the best AirBNBs I have booked. From the booking, to the quick and clear communication prior to our arrival, to the check in and check out, and just amazing house - Mercedes and her team did an outstanding job to make sure we had the best experience and time. My husband actually stayed at this house prior to my booking (which is why I booked) it for a girls trip and he did not steer us wrong. We are already talking about a 2022 trip!
Jill14 / 09 / 2021
The house was even more beautiful than it looks in the photos. The home is right on the beach which made for lovely morning coffee views, dips in the pool, ocean & beyond. The house fit 9 people comfortably with room to spare. The house is walking distance to the city center where there are shops and fun nightlife. Mercedes was quick to communicate with us when we needed to order taxi's, had any questions or needed assistance. She met us at the house upon arrival for an easy check-in & check-out. Highly recommend and will be staying again in the future.
Chad13 / 09 / 2021
The house was just a great stay if y’all ever consider going to Playa Del Carmen. The location was very convenient and just a short 10min walk to the beginning of 5th. We also used Riviera Maya Groceries to deliver all our groceries which they did before we arrived.I asked the host Mercedes for some recommendations for a personal chef and she recommended Chef Davieed that was very reasonably priced. They met all and more and would highly recommend if you ever what to be catered on and just sit back and relax to soak up the sun. All in all it was great experience and would definitely stay here again.
Nalleli30 / 08 / 2021
This house was perfect for our group! We were a group of 6 and had plenty of room for more. The house is equipped with everything you need. Mercedes is one of the most responsive hosts I've ever interacted with prior and during the trip. It's a short cab ride to 5th Avenue or you can walk 15-20 mins there. The property is super safe with security checking everyone who comes in. If you are looking for a home that provides both privacy but easy access to restaurants, shopping and bars, this is the place for you.
Kenya24 / 08 / 2021
From pre booking throughout our stay, Mercedes and team were responsive and resourceful. As I worked out the logistics for my group of 7, including transportation, Covid departure protocols, and the tenor of our trip, Mercedes provided good information and solid recommendations.
MARLO29 / 07 / 2021
The location of this property is awesome - It is literally on the beach! It’s about a 15 minute walk on the beach to 5th Avenue or a 3 minute drive. If you need a taxi, you just need to call security and they’ll arrange it for you quickly. The security team was also really helpful to guide us by bike to our house. The house is comfortable and spacious, however, the mattress is quite firm and the pillows were uncomfortable for me … just a heads up for people who like soft pillows and mattresses. The pool is great! It’s a perfect temperature for those 80-90 degree days and and it actually has a deep end (5ft)! Overall, we had a great time and we’d definitely stay here again! Thanks Mercedes :)
Edgardo12 / 07 / 2021
The location and the house are amazing. Mercedes and her team were always willing to help with any of our needs.
Thai10 / 06 / 2021
We just came back from a week at Joya del Mar, in Playa del Carmen, Playacar housing development Fase uno. This is only the second Airbnb I have booked, and this place completely blew us away. We were a group of 8, and were so glad that every couple had their own space and ensuite bathroom. The layout of the house accommodated everyone and everyone had privacy when they wanted it. A highlight of the house is the location, being right on the beach of Playacar, south of the main public beach. Yes, there are rocks in the water just outside the house, but go 2-3 homes north or south and you'll find sand under your feet. The week we were there, we had 5 days of heavy seaweed, and thankfully the final two days were clear enough to swim. This obviously is not a reflection on Joya del Mar, but had it not been for the great pool at this house, overlooking the ocean, we would've been disappointed about not being able to swim in the Caribbean Sea. The shaded patio was a nice respite from the sun, and appreciated by those who wanted to be outside but safe from the sun's rays. All communications with Mercedes and her team were promptly responded to. We even had one of Chef Daveed's (through Mercedes) team come to the house on our arrival night, and cooked a fabulous meal.
Natalie13 / 05 / 2021
Joya Del Mar is absolutely amazing!!! I celebrated my birthday for 5 days with a group of girlfriends!! The house is perfect for a large group and the views are absolutely breathtaking!!!! We hired a chef and masseuses and it just took it to another level ! Mercedes was a great host and very helpful. She was quick to respond and send someone to the house if we had any issues. They were still cleaning upon my arrival but other than that it was a great stay !! I would highly recommend and can’t wait to go back !
Austin21 / 04 / 2021
This place was amazing! We stayed with 6 adults and the home had a ton of space, we loved that we could jump from pool to ocean and how extremely safe the neighborhood is. Would definitely recommend! Can’t wait to come back!
SHANNON28 / 12 / 2020
“From the moment we stepped on to the property, we loved every part of it. I actually thought it wasn’t going to be as beautiful as the pictures... but I was so wrong! The ocean was MY favorite... clear and warm. And the pool, perfect. The house was roomy for the 7 of us, and the outdoor space was absolutely perfect for peaceful mornings by the pool overlooking the ocean! We couldn’t have asked for a better family vacation spot️ Hoping we can return!”
SERGIO01 / 09 / 2020
“Es LA opción en Playa del Carmen para todos los que están buscando comodidad, ubicación y la mejor vista de la playa y del mar solo para ustedes. La casa es amplia, cómoda, impecable y muy funcional. La atención de Mercedes y su equipo es inigualable. Responden rápido y siempre apoyan y ayudan en cualquier duda o requerimiento. Fuimos muy felices una semana en familia ahí, disfrutando del mar, sol, alberca y playa. Es la vacación más cómoda y deliciosa que pudimos haber planeado. La recomendamos ampliamente.”
ARTUR20 / 08 / 2020
Excelente opción para disfrutar unos días memorables
Se siente la calidez del hogar
HERNAN17 / 08 / 2020
“La casa es espectacular , muy bien ubicada . Las fotografías representan perfectamente lo que encuentras al llegar. Muy limpio , muy cómodo . Mercedes una gran anfitriona que está al pendiente diario de mi que necesitábamos ! Muy recomendable que pasen unos días en Joya Del Mar .”
Ivonne03 / 07 / 2020
Mercedes es una excelente anfitriona, su disponibilidad y respuesta puntual e inmediata son extraordinarias, sentí como si estuviera a un lado, siempre al pendiente. Mercedes es una Garantía! Con los ojos cerrados me hospedaré en el futuro en cualquier propiedad que ella maneje.
Quiero agradecerte Mercedes por el servicio impecable que recibí, departe de cada uno de ustedes, nuestra experiencia fue extraordinaria. Eres muy profesional y no dudaría en hospedarme en alguna de las propiedades que tu manejas en n futuro, eres una garantía! Muchas gracias por tu disposición y ayuda en todo momento, fue tan oportuna y precisa que casi sentía que estabas en la puerta de un lado.
Rich23 / 06 / 2020
Great house, right on the beach, plenty of room, great kitchen and very responsive.
Thanks so much! we had a great time celebrating my wife’s birthday with friends. Perfect beach getaway!
Shazil17 / 09 / 2019
It’s villa, in the best gated community. Safe, hospitable and beautiful private beach
Monstserrat10 / 09 / 2019
Excelente propiedad, tal cual publicada en las imágenes, incluso mejor. La ubicación es perfecta, tienes el mar a tus pies y puedes disfrutar de la alberca con una excelente vista. No tuvimos ningún problema, tanto el check in como el check out fueron muy ágiles y nos explicaron todo muy bien siempre. Las instalaciones funcionando perfecto y con todo lo necesario para tus invitados. Es una zona muy muy tranquila por lo que el ruido después de las 10 pm comienza a molestar a los vecinos, pero fuera de eso, todo excelente. Recomiendo totalmente esta propiedad para pasar unos días de descanso increíbles. Gracias por todo
Jane15 / 07 / 2019
This was a fabulous villa in an excellent location with private concierge on hand to help with any enquiries. We thoroughly enjoyed our stay and will definitely be back
Juliet Connel20 / 06 / 2019
Fantastic villa with amazing views. Amenities were great for a weeks stay. Maintenance staff were all very friendly. Mercedes, our host was extremely helpful and quick to answer any questions. They even arranged transport to and from Cancun airport for us. Great for a big group wanting a relaxing and fun holiday. Would definitely stay again!”
Hi Mercedes, thanks for being a fabulous host during our stay in Playa Del Carmen. We had a great time and the villa was perfect for our group. We’ll definitely be in touch if we visit again. Thanks Juliet
Gabriela01 / 10 / 2018
Hermosa casa! Ubicación es super centrica.
David01 / 09 / 2018
Second time at this place. Its really nice to have the pool and the beach together. Nice upscale house that is great for a group or a family. Only tip I have is to get a number for the taxi before you check in our you will be walking out. Great house and a fun town.
Brenda01 / 08 / 2018
Una casa preciosa frente al Mar y excelente atención de anfitriones
Amber01 / 08 / 2018
This house is a total dream! The pictures do not do it justice. It's directly on the beach and so clean and spacious. Our communication with the host was such a breeze and she was so quick to help with any questions we had. I would suggest arranging for airport transportation through Mercedes as it was so convenient and easy. The house is in a perfect location where you can easily walk into town for restaurants/bars/shopping or it's a very quick cab ride. We found it very easy for cabs to find us and take us around when needed. The house was so clean and had everything we needed. The pool was cleaned every few days and there were more than enough linens. The home is so spacious, bright and beautiful. Each bedroom has it's own bathroom which was perfect for a big group! Other reviews mentioned the beach being rocky, but we didn't experience this at all - it was soft beautiful sand! I can't suggest this home enough, you will have a fabulous time!
Nicola01 / 08 / 2018
One of the best places I've ever stayed in Playa del Carmen! The house is gorgeous and tastefully decorated. It is very well maintained, with a regular staff on hand to help with any minor issues. We would definitely recommend this place to any groups or families looking for a fantastic vacation!
Shayma01 / 08 / 2018
This place is amazing it’s so clean and cozy and has everything you need, you can’t have anything better then that.
Jerika01 / 07 / 2018
This house is stunning and they are incredibly accommodating to their guests. I will definitely return if i can!
Stephen01 / 06 / 2018
20 min walk to Playa, and yet far enough away to feel separated (a good thing). Great place- very peaceful, great host, great pool, would recommend to anyone.
Dan01 / 06 / 2018
A Truly beautiful place with plenty of room for a group of 9. The whole area also is incredibly nice to just take daily strolls and look at all the other beautiful houses. So We just may have rent here again. Only downfall is most shuttle and taxis had a difficult time finding the place for some reason. Which is not Mercedes fault just something that became annoying it was easier to tell them to go to the hotel near by and walk.
Mike01 / 05 / 2018
The house is exactly how you see it in pictures and more. The only request would be some outdoor speakers connecting to the WIFI. Other than that, the house is perfect.
Tanya01 / 04 / 2018
The home itself is everything that is described in the listing. Close to fifth Avenue and a short walk to taxis at the entrance of the community.Everyone on Mercedes’s team was very helpful and made sure we had everything we needed.
Bailie01 / 04 / 2018
This house was AMAZING! Definitely want to come back again.
Scott01 / 12 / 2017
Beautiful clean and spacious home right on the beach..and with an ample pool. Great spot and great vacation
David01 / 09 / 2017
Beautiful location right on the beach with a very nice pool. The home is very nice, modern and I would recommend to anyone. Home is about 15 minute walk or two minute taxi to downtown and shops and restaurants.
Danielle01 / 08 / 2017
This home is better than the pictures. It is so spacious and beautiful and modern. The beds are comfortable and there is tons of storage space so you can hide away all your luggage and keep it looking clean. The view is breathtaking. Every room has its own bathroom with shower which is amazing, especially with 9 girls trying to get ready at the same time. Every room has a full length mirror too. (Very important) I think the location of this home was great, we could walk into town and everything was close to us that we needed such as a grocery store, nightlife, restaurants. We bought some floaties with us but couldn't deflate them in time to take back so we left them for anyone else to enjoy. They make for some great pictures! If anyone has Instagram #casajoyadelmar I would love to see them being used! Like someone mentioned before, the beach directly infront is rocky so be careful as one of my friends cut up her foot on the first day, but if you walk left or right it's perfectly sandy. I would 100% stay here again it was just perfect.
Nicolas01 / 07 / 2017
Great place and perfect location.
Eugenio01 / 06 / 2017
Great place to stay! Beautiful beach front view.
Herculano01 / 06 / 2017
Really loved the place. When I arrived, I realized it looks even bigger than the pictures suggest. Being on the beach was fantastic and the pool was often heated by the sun which made it great to dip in to. The beds were comfy and each bedroom having its own bathroom was a nice treat. The kitchen was well stocked with whatever you might cook with and the grill was clean and we used it several times. Lovely patio setup for outdoor lounging. The Playa Paradise staff (Patricia specifically) was very prompt with responding to any questions we had or arranging cabs for us when necessary. It's a great little neighborhood with good security as well. Would absolutely stay again.
Wm. Allen01 / 05 / 2017
Our third time at Joya del Mar and once again it was wonderful. Mercedes and Patricia are greats hosts. They were responsive and accommodating of our needs. I highly suggest trying Joya out if you are considering a stay in Playacar. It's the best beachfront home. You won't be disappointed.
Ben01 / 05 / 2017
My group had a fantastic time here. The beach is great, the backyard was perfect for relaxing at, and the town was a walkable distance away. The interior of the house is top notch, and had plenty of room for all nine of us to sleep. Mercedes was an excellent host. I definitely recommend this place.
Patricia01 / 05 / 2017
Home was incredible! We will absolutely be back!
Matt01 / 04 / 2017
Beautiful view and friendly service!
Richie01 / 04 / 2017
The house was great! Perfect location right on the beach.
Thomas01 / 04 / 2017
Schöne, stilvolle, luxuriöse und sehr geräumige Villa direkt am Strand mit großer Terrasse, großem Pool am Meer und atemberaubenden Blick auf das Karibische Meer. Die Lage ist absolut perfekt, man kann nicht näher am Meer wohnen – man muss nur die Treppe von der Terrasse herunter gehen und steht direkt auf dem Strand. Wir (2 Erwachsene und 2 Teenager) haben jeden Tag in der Villa genossen, sei es am/im Pool, beim Frühstück oder Abendessen draussen auf der überdachten Terrasse oder auch abends in der Villa auf der Sofalandschaft im riesigen offenen Wohnbereich – der Urlaub in der Villa ist einfach ein Traum und den Preis wert. Unsere Gastgeberin stellte viele nützliche Informationen zur Verfügung, z.B. wo man einkauft oder Tagesausflüge buchen kann. Wir werden die Villa auf jeden Fall wieder buchen, wenn wir nach PDC zurückkehren. Gebucht als: Familie Dauer: 4 Nächte (Sonntag bis Donnerstag) Wann: Anfang April 2017 Warum gebucht: Lage direkt am Strand, moderner Stil, voll ausgestattete Küche, WiFi Empfehlen: Wir würden die Villa Freunden empfehlen Pro: - exzellente, atemberaubende Lage, direkt am Strand mit klasse Blick auf das Meer - modern, grosszügig, stilvoll, sauber - sehr bequeme Betten - schöner, sauberer und erfrischender Pool am Meer - große Terrasse mit beschattetem Essbereich und Grill - Beschreibung und Bilder auf der Website sind 100% zutreffend - voll ausgestattete Küche, Grill auf Terrasse - tolles wifi - 10 min zu Fuß zum PDC Zentrum (5th Avenue) mit vielen Restaurants, Bars etc Contra: - Nichts
Terry01 / 01 / 2017
Casa Joya del Mar is fabulous for a family vacationing with children!
Isaac01 / 12 / 2016
Great house in one of the best locations in Playa. I live here so I know. I got this place for my family who were coming to visit for a week. This house is ON the beach, in a central location inside Fase 1 in Playacar. For those who dont know, playacar is a residential comunity inside Playa del Carmen and so not ideal if you want to be in the middle of the action or close to 5th av. This was fine for us and depends on the trip you are looking for. In any case 5th av and most other things are a short cab ride away (cab mafia can be a little pricy). It is perfect for a family vacation with small kids as we almost never left the house as there was no need to. We got a private chef which is highly recommended - Mercedes the host can give you the contact of the one we got. A few notes I hope both the host and the OWNER read. 1. It is frustrating to have to deal with so many people, and to be unable to reach the actual owner of the house. You will be in contact with someone, be welcomed by someone else, and stay in touch with yet another person for anything else you might need. This is a manged property in every sense of the word so dont expect to get to know everyone, and expect to have to repeat yourself to a few people. The staff overall were nice with a few exceptions. There was an incident where we were at fault, yet Mercedes took quite an ugly tone with us, which I believe was unnecessary as we were in the best disposition to resolve the issue. In the end we had to deal with someone else for the rest of the trip which turned out a great lady (Maria I believe) and which solved our problem without too much of a hassle, something Mercedes was completely unwilling to do. In general and for a property of this price, I find being rude to the clients unacceptable, even when they are at fault. Mercedes is also thousands of miles away (yes she lives in a different country) which made everything more complicated. I hope the owner reads this and takes note. 2. The maid service that comes with the house is sub-par. I believe we had 2 cleaning included and we got 4 more so basically we had someone coming in every day. But they are not well trained, often rearranging things or leaving things on the floor, not cleaning properly, etc. Again for a property of this price and level not something you expect. All staff should be wearing uniform and properly trained at their jobs, this was not the case. 3. The beds are very hard and not comfortable. This might be a minor thing, but then again you are coming here to relax and the mattresses they...
Tania01 / 10 / 2016
Hola! Nosotros estuvimos por 4 noches. Y desde que llegamos nos sentimos muy cómodos. La casa está preciosa, la playa es de revista y esta literal a 3 pasos de la casa. Mercedes muy atenta siempre a las necesidades que teníamos. Las muchachas del aseo también muy lindas y súper bien hechas. Playa del Carmen está a unos 20min caminando, por lo que está muy bien ya que estás cerca pero tampoco tanto. Es súper seguro, la alberca de muy buen tamaño. Ideal para ir con niños también. Se las recomiendo ampliamente. El único pero que le doy es que no te dejan contratar a cocineras ya que solo se puede contratar a un chef lo cual es carísimo.
Bruce01 / 10 / 2016
Mercedes was our technical contact but Patricia was our "go to" person. We were promptly picked up by the transportation service we requested at the airport in Cancun. The driver was professional and polite. The neighborhood was security ++ and even when we forgot the key code there was at least 5-guards at our door (too funny). The home was exactly what we wanted and by far 5-Stars / 5-Diamonds. The interior and amenities were as described. We actually should have stayed 4-nights for our quick weekend vacation. We requested 7-9 days for 2017. We are planning to stay again for another long weekend before the 2017 reserved dates. As CEO and President of several companies I would love to have Patricia on my service team as she displayed 110% focus towards customer service.HATS OFF!! JOB WELL DONE!! MUCHAS GRACIAS
Erik01 / 10 / 2016
Absolutely great stay. All the previous reviewers have said most of what needs to be covered about this fantastic place but I can add a few points. The kitchen was very well stocked - not just the basics but a lot of extra utensils and basic cooking supplies. Unlike many rentals that are stocked with one set of each - this villa has everything you need. Wifi and aircon worked very well. Beds were very comfortable. Lots of towels and some pool/beach toys as well. I consider the location (Fase 1) the best in Playacar. An easy walk to restaurants, shops, etc. but still in a quiet, high-end setting. There is also a Kite-surf scene close by for those interested. The only minor things I can think of. The beach in front is a tiny bit rocky - but a few steps left or right it's all sand. There is some foot traffic (not much) out front, but we did not have an issue with privacy. All in all - highly recommended.
Wm. Allen01 / 10 / 2016
We absolutely loved our stay at Joya del Mar. This was our 2nd time there in 5 months. Even better this time around. Playacar Phase 1 is an amazing area, and this house might be the best one on the beach. We've stayed in 4 houses in this location and visited 3 more. Joya is without question our favorite. Comfortably fitting 8 people. We will definitely stay here again next time we are in Playa del Carmen.