Ivonne03 / 07 / 2020
Mercedes es una excelente anfitriona, su disponibilidad y respuesta puntual e inmediata son extraordinarias, sentí como si estuviera a un lado, siempre al pendiente. Mercedes es una Garantía! Con los ojos cerrados me hospedaré en el futuro en cualquier propiedad que ella maneje.
Quiero agradecerte Mercedes por el servicio impecable que recibí, departe de cada uno de ustedes, nuestra experiencia fue extraordinaria. Eres muy profesional y no dudaría en hospedarme en alguna de las propiedades que tu manejas en n futuro, eres una garantía! Muchas gracias por tu disposición y ayuda en todo momento, fue tan oportuna y precisa que casi sentía que estabas en la puerta de un lado.
Rich23 / 06 / 2020
Great house, right on the beach, plenty of room, great kitchen and very responsive.
Thanks so much! we had a great time celebrating my wife’s birthday with friends. Perfect beach getaway!
Shazil17 / 09 / 2019
It’s villa, in the best gated community. Safe, hospitable and beautiful private beach
Monstserrat10 / 09 / 2019
Excelente propiedad, tal cual publicada en las imágenes, incluso mejor. La ubicación es perfecta, tienes el mar a tus pies y puedes disfrutar de la alberca con una excelente vista. No tuvimos ningún problema, tanto el check in como el check out fueron muy ágiles y nos explicaron todo muy bien siempre. Las instalaciones funcionando perfecto y con todo lo necesario para tus invitados. Es una zona muy muy tranquila por lo que el ruido después de las 10 pm comienza a molestar a los vecinos, pero fuera de eso, todo excelente. Recomiendo totalmente esta propiedad para pasar unos días de descanso increíbles. Gracias por todo
Jane15 / 07 / 2019
This was a fabulous villa in an excellent location with private concierge on hand to help with any enquiries. We thoroughly enjoyed our stay and will definitely be back
Juliet Connel20 / 06 / 2019
Fantastic villa with amazing views. Amenities were great for a weeks stay. Maintenance staff were all very friendly. Mercedes, our host was extremely helpful and quick to answer any questions. They even arranged transport to and from Cancun airport for us. Great for a big group wanting a relaxing and fun holiday. Would definitely stay again!”
Hi Mercedes, thanks for being a fabulous host during our stay in Playa Del Carmen. We had a great time and the villa was perfect for our group. We’ll definitely be in touch if we visit again. Thanks Juliet
Gabriela01 / 10 / 2018
Hermosa casa! Ubicación es super centrica.
David01 / 09 / 2018
Second time at this place. Its really nice to have the pool and the beach together. Nice upscale house that is great for a group or a family. Only tip I have is to get a number for the taxi before you check in our you will be walking out. Great house and a fun town.
Brenda01 / 08 / 2018
Una casa preciosa frente al Mar y excelente atención de anfitriones
Amber01 / 08 / 2018
This house is a total dream! The pictures do not do it justice. It's directly on the beach and so clean and spacious. Our communication with the host was such a breeze and she was so quick to help with any questions we had. I would suggest arranging for airport transportation through Mercedes as it was so convenient and easy. The house is in a perfect location where you can easily walk into town for restaurants/bars/shopping or it's a very quick cab ride. We found it very easy for cabs to find us and take us around when needed. The house was so clean and had everything we needed. The pool was cleaned every few days and there were more than enough linens. The home is so spacious, bright and beautiful. Each bedroom has it's own bathroom which was perfect for a big group! Other reviews mentioned the beach being rocky, but we didn't experience this at all - it was soft beautiful sand! I can't suggest this home enough, you will have a fabulous time!
Nicola01 / 08 / 2018
One of the best places I've ever stayed in Playa del Carmen! The house is gorgeous and tastefully decorated. It is very well maintained, with a regular staff on hand to help with any minor issues. We would definitely recommend this place to any groups or families looking for a fantastic vacation!
Shayma01 / 08 / 2018
This place is amazing it’s so clean and cozy and has everything you need, you can’t have anything better then that.
Jerika01 / 07 / 2018
This house is stunning and they are incredibly accommodating to their guests. I will definitely return if i can!
Stephen01 / 06 / 2018
20 min walk to Playa, and yet far enough away to feel separated (a good thing). Great place- very peaceful, great host, great pool, would recommend to anyone.
Dan01 / 06 / 2018
A Truly beautiful place with plenty of room for a group of 9. The whole area also is incredibly nice to just take daily strolls and look at all the other beautiful houses. So We just may have rent here again. Only downfall is most shuttle and taxis had a difficult time finding the place for some reason. Which is not Mercedes fault just something that became annoying it was easier to tell them to go to the hotel near by and walk.
Mike01 / 05 / 2018
The house is exactly how you see it in pictures and more. The only request would be some outdoor speakers connecting to the WIFI. Other than that, the house is perfect.
Tanya01 / 04 / 2018
The home itself is everything that is described in the listing. Close to fifth Avenue and a short walk to taxis at the entrance of the community.Everyone on Mercedes’s team was very helpful and made sure we had everything we needed.
Bailie01 / 04 / 2018
This house was AMAZING! Definitely want to come back again.
Scott01 / 12 / 2017
Beautiful clean and spacious home right on the beach..and with an ample pool. Great spot and great vacation
David01 / 09 / 2017
Beautiful location right on the beach with a very nice pool. The home is very nice, modern and I would recommend to anyone. Home is about 15 minute walk or two minute taxi to downtown and shops and restaurants.
Danielle01 / 08 / 2017
This home is better than the pictures. It is so spacious and beautiful and modern. The beds are comfortable and there is tons of storage space so you can hide away all your luggage and keep it looking clean. The view is breathtaking. Every room has its own bathroom with shower which is amazing, especially with 9 girls trying to get ready at the same time. Every room has a full length mirror too. (Very important) I think the location of this home was great, we could walk into town and everything was close to us that we needed such as a grocery store, nightlife, restaurants. We bought some floaties with us but couldn't deflate them in time to take back so we left them for anyone else to enjoy. They make for some great pictures! If anyone has Instagram #casajoyadelmar I would love to see them being used! Like someone mentioned before, the beach directly infront is rocky so be careful as one of my friends cut up her foot on the first day, but if you walk left or right it's perfectly sandy. I would 100% stay here again it was just perfect.
Nicolas01 / 07 / 2017
Great place and perfect location.
Eugenio01 / 06 / 2017
Great place to stay! Beautiful beach front view.
Herculano01 / 06 / 2017
Really loved the place. When I arrived, I realized it looks even bigger than the pictures suggest. Being on the beach was fantastic and the pool was often heated by the sun which made it great to dip in to. The beds were comfy and each bedroom having its own bathroom was a nice treat. The kitchen was well stocked with whatever you might cook with and the grill was clean and we used it several times. Lovely patio setup for outdoor lounging. The Playa Paradise staff (Patricia specifically) was very prompt with responding to any questions we had or arranging cabs for us when necessary. It's a great little neighborhood with good security as well. Would absolutely stay again.
Wm. Allen01 / 05 / 2017
Our third time at Joya del Mar and once again it was wonderful. Mercedes and Patricia are greats hosts. They were responsive and accommodating of our needs. I highly suggest trying Joya out if you are considering a stay in Playacar. It's the best beachfront home. You won't be disappointed.
Ben01 / 05 / 2017
My group had a fantastic time here. The beach is great, the backyard was perfect for relaxing at, and the town was a walkable distance away. The interior of the house is top notch, and had plenty of room for all nine of us to sleep. Mercedes was an excellent host. I definitely recommend this place.
Patricia01 / 05 / 2017
Home was incredible! We will absolutely be back!
Matt01 / 04 / 2017
Beautiful view and friendly service!
Richie01 / 04 / 2017
The house was great! Perfect location right on the beach.
Thomas01 / 04 / 2017
Schöne, stilvolle, luxuriöse und sehr geräumige Villa direkt am Strand mit großer Terrasse, großem Pool am Meer und atemberaubenden Blick auf das Karibische Meer. Die Lage ist absolut perfekt, man kann nicht näher am Meer wohnen – man muss nur die Treppe von der Terrasse herunter gehen und steht direkt auf dem Strand. Wir (2 Erwachsene und 2 Teenager) haben jeden Tag in der Villa genossen, sei es am/im Pool, beim Frühstück oder Abendessen draussen auf der überdachten Terrasse oder auch abends in der Villa auf der Sofalandschaft im riesigen offenen Wohnbereich – der Urlaub in der Villa ist einfach ein Traum und den Preis wert. Unsere Gastgeberin stellte viele nützliche Informationen zur Verfügung, z.B. wo man einkauft oder Tagesausflüge buchen kann. Wir werden die Villa auf jeden Fall wieder buchen, wenn wir nach PDC zurückkehren. Gebucht als: Familie Dauer: 4 Nächte (Sonntag bis Donnerstag) Wann: Anfang April 2017 Warum gebucht: Lage direkt am Strand, moderner Stil, voll ausgestattete Küche, WiFi Empfehlen: Wir würden die Villa Freunden empfehlen Pro: - exzellente, atemberaubende Lage, direkt am Strand mit klasse Blick auf das Meer - modern, grosszügig, stilvoll, sauber - sehr bequeme Betten - schöner, sauberer und erfrischender Pool am Meer - große Terrasse mit beschattetem Essbereich und Grill - Beschreibung und Bilder auf der Website sind 100% zutreffend - voll ausgestattete Küche, Grill auf Terrasse - tolles wifi - 10 min zu Fuß zum PDC Zentrum (5th Avenue) mit vielen Restaurants, Bars etc Contra: - Nichts
Terry01 / 01 / 2017
Casa Joya del Mar is fabulous for a family vacationing with children!
Isaac01 / 12 / 2016
Great house in one of the best locations in Playa. I live here so I know. I got this place for my family who were coming to visit for a week. This house is ON the beach, in a central location inside Fase 1 in Playacar. For those who dont know, playacar is a residential comunity inside Playa del Carmen and so not ideal if you want to be in the middle of the action or close to 5th av. This was fine for us and depends on the trip you are looking for. In any case 5th av and most other things are a short cab ride away (cab mafia can be a little pricy). It is perfect for a family vacation with small kids as we almost never left the house as there was no need to. We got a private chef which is highly recommended - Mercedes the host can give you the contact of the one we got. A few notes I hope both the host and the OWNER read. 1. It is frustrating to have to deal with so many people, and to be unable to reach the actual owner of the house. You will be in contact with someone, be welcomed by someone else, and stay in touch with yet another person for anything else you might need. This is a manged property in every sense of the word so dont expect to get to know everyone, and expect to have to repeat yourself to a few people. The staff overall were nice with a few exceptions. There was an incident where we were at fault, yet Mercedes took quite an ugly tone with us, which I believe was unnecessary as we were in the best disposition to resolve the issue. In the end we had to deal with someone else for the rest of the trip which turned out a great lady (Maria I believe) and which solved our problem without too much of a hassle, something Mercedes was completely unwilling to do. In general and for a property of this price, I find being rude to the clients unacceptable, even when they are at fault. Mercedes is also thousands of miles away (yes she lives in a different country) which made everything more complicated. I hope the owner reads this and takes note. 2. The maid service that comes with the house is sub-par. I believe we had 2 cleaning included and we got 4 more so basically we had someone coming in every day. But they are not well trained, often rearranging things or leaving things on the floor, not cleaning properly, etc. Again for a property of this price and level not something you expect. All staff should be wearing uniform and properly trained at their jobs, this was not the case. 3. The beds are very hard and not comfortable. This might be a minor thing, but then again you are coming here to relax and the mattresses they...
Tania01 / 10 / 2016
Hola! Nosotros estuvimos por 4 noches. Y desde que llegamos nos sentimos muy cómodos. La casa está preciosa, la playa es de revista y esta literal a 3 pasos de la casa. Mercedes muy atenta siempre a las necesidades que teníamos. Las muchachas del aseo también muy lindas y súper bien hechas. Playa del Carmen está a unos 20min caminando, por lo que está muy bien ya que estás cerca pero tampoco tanto. Es súper seguro, la alberca de muy buen tamaño. Ideal para ir con niños también. Se las recomiendo ampliamente. El único pero que le doy es que no te dejan contratar a cocineras ya que solo se puede contratar a un chef lo cual es carísimo.
Bruce01 / 10 / 2016
Mercedes was our technical contact but Patricia was our "go to" person. We were promptly picked up by the transportation service we requested at the airport in Cancun. The driver was professional and polite. The neighborhood was security ++ and even when we forgot the key code there was at least 5-guards at our door (too funny). The home was exactly what we wanted and by far 5-Stars / 5-Diamonds. The interior and amenities were as described. We actually should have stayed 4-nights for our quick weekend vacation. We requested 7-9 days for 2017. We are planning to stay again for another long weekend before the 2017 reserved dates. As CEO and President of several companies I would love to have Patricia on my service team as she displayed 110% focus towards customer service.HATS OFF!! JOB WELL DONE!! MUCHAS GRACIAS
Erik01 / 10 / 2016
Absolutely great stay. All the previous reviewers have said most of what needs to be covered about this fantastic place but I can add a few points. The kitchen was very well stocked - not just the basics but a lot of extra utensils and basic cooking supplies. Unlike many rentals that are stocked with one set of each - this villa has everything you need. Wifi and aircon worked very well. Beds were very comfortable. Lots of towels and some pool/beach toys as well. I consider the location (Fase 1) the best in Playacar. An easy walk to restaurants, shops, etc. but still in a quiet, high-end setting. There is also a Kite-surf scene close by for those interested. The only minor things I can think of. The beach in front is a tiny bit rocky - but a few steps left or right it's all sand. There is some foot traffic (not much) out front, but we did not have an issue with privacy. All in all - highly recommended.
Wm. Allen01 / 10 / 2016
We absolutely loved our stay at Joya del Mar. This was our 2nd time there in 5 months. Even better this time around. Playacar Phase 1 is an amazing area, and this house might be the best one on the beach. We've stayed in 4 houses in this location and visited 3 more. Joya is without question our favorite. Comfortably fitting 8 people. We will definitely stay here again next time we are in Playa del Carmen.
Sebas01 / 08 / 2016
Excelente casa y anfitriones. Todo estuvo perfecto, la limpieza, la ubicación y descripción de la casa, todo.
Karina01 / 08 / 2016
Pasamos unos días en la casa, y no hay ningún pero. La ubicación, el lugar frente al mar, todo dispuesto para q sean una vacaciones excelentes. Sin duda volveríamos!
Monika01 / 08 / 2016
This home is absolutely stunning and everything we could possibly need was provided. Mercedes made sure I had contacts in Mexico and helped address all of our questions. I would advise having a clear conversation about checkout ahead of time. Seriously, we could not have asked for a more beautiful place. We would definitely like to come back.
Ana01 / 08 / 2016
The house is very nice, large, and the view to the ocean is beautiful.
Dawn01 / 08 / 2016
AMAZING family vacation! The house is beautiful and the location on the beach couldn't be any better. We absolutely enjoyed our stay at Joya Del Mar! We went for a family vacation and had an amazing time. We will definitely be returning!! Mercedes recommended a chef service and Gustavo was AMAZING! Makes it really seem like a vacation having someone prepare your meals and clean up afterwards. Perfect vacation!
Christian01 / 07 / 2016
We could not have been happier with our stay at Joya Del Mar! If you are lucky enough to find this property available, do not hesitate to book it. First of all, the house is gorgeous (better than the pictures). We went with just four guests because a few friends couldn't make it. The four bedrooms was more than we needed but somehow it felt just right in terms of space. Each bedroom has a great setup with bathrooms for each room. The pool area set against the Caribbean Sea was out of a fairy tale. The location was EVERYTHING!! We walk to 5th avenue which is the main strip. That walk is simply to the entrance of the gated community (5 minutes). We recommend this home and we will be back. And if you do book, pay it forward because we were greeted by a few bottles from the prior guests.0
Steve01 / 07 / 2016
The house was great. Exactly as described. Staff was great. Helpful and responsive. Very accommodating as well. Can't wait to go back.
Claudia01 / 06 / 2016
We were a group of 6 and had an amazing time!! The hosts were so helpful and attended to our every need or question. We all slept comfortably and the view was picturesque. Location is fabulous. Security is great, we felt safe and secure 24/7. It's hard to find a place that's beachside and not a resort. We will definitely return!
Jim01 / 06 / 2016
Home was exactly as pictured on Airbnb site . Area that home is located in was safe to walk in at night . Very quiet area even though the true tourist areas located only 10 minute walk away. Everything was fantastic
Jorge01 / 06 / 2016
Mercedes and her team was very helpful, she always responded all my questions immidiately, people at the house gave us information about the house and neiborhood. The house is beautiful big rooms and well maintained, the only issues were the water to drink it has alot of clorox and the refrigerator didn't close well for that reason didn't cool well. We definitely go back soon.
Wm. Allen01 / 05 / 2016
Mercedes, Patricia and Mario were fantastic! They worked with me and my family thru arrival, during the stay and assisted with the departure. Whenever we needed anything they were responsive, helpful and accommodating. The property is more amazing than the pictures. The Playacar area is so nice you'll never want to leave. As my family departed I was hounded with questions of when are we coming back. I can't say enough about Joya del Mar.
Enzo01 / 05 / 2016
Perfect vacation rental! Potentially the best situated property in Playacar Fase 1. Amazing stretch of beach with turquoise waters right in front of the big and inviting pool made it hard to leave the house during the week of vacation. The outdoor terrace has the perfect combination of sun and shade to enjoy the whole day outdoors. Indoors, the house is comfortable and well equipped. The 4 comfy bedrooms makes it perfect for a friends gathering or family reunion. Nice kitchen, with a massive prep island/breakfast bar. Well equipped for the most part. Had to buy a couple good knives for cooking which were left to the next occupants. The check-in and check-out processes were expeditious and simple. Cleaning lady came twice during the week, which was a lovely bonus. Outdoor showers were awesome to have a swim in the ocean and then jump right into the pool. The area is super safe, and you can walk to the nearby shopping mall for a Starbucks run or some shopping when you are tired of lounging in the sun. I'd recommend this property to anyone thinking of a nice relaxing vacation in paradise.
Sheila01 / 05 / 2016
We were hoping the house would be as good as the pictures and were so pleased when the house was BETTER than the pics! Great location! Great house! Close enough to the city so that it's easy enough to get there but far enough so that the beach feels semi private. Staff of the property were very helpful and attentive. Beautiful neighborhood, feels safe to walk through at night. Came with a group of ten and house was spacious enough for all to be comfortable. Will definitely be coming back soon!
Oscar01 / 04 / 2016
La Casa Joya del Mar es un gran lugar para pasar un tiempo inolvidable en Playa del Carmen. La casa es moderna, de buen gusto, grande, bien ubicada, limpia, con todo lo que pudieras necesitar en tu estancia. Mercedes hizo que todo fuera tan fácil como llegar a tu casa en la playa. Lo único malo es cuando llega el momento de hacer el check-out. Esperamos volver pronto y poder pasar más tiempo ahí!