Playa Paradise is property management and rental of complete lodging services company, located in Playa del Carmen since 2001, right in the heart of the Riviera Maya, an ancient and magical land that concentrates the most beautiful white sand and paradisiacal beaches that stretch along the Mexican Caribbean coast.
El departamento es cómodo y bien ubicado, pero si tienes el sueño liviano no te lo recomiendo, los bares de al lado no te dejan dormirSantiago
LeahThis property was just as described and in a great location. Close to the beach and close to town. We loved the huge pool and spent many hours in it every day of our visit. The upstairs deck was beautiful and had a great view of the ocean. The house had everything we needed for a great stay. Mercedes was a wonderful host and easy to communicate with. Overall our stay was amazing and we would recommend it to all of our friends!
The apartment is great, has a beautiful view and is nice and spacious. It's in a good location.Kate
There were ups and downs to this place. Mercedes was very responsive in answering questions prior to our trip, which was great. However, we followed the instructions to text when we left the airport and nobody responded or was there to let us into the place when we arrived. It was a short 20 minute delay, but was a bummer to stand with our luggage and wait. The location is great - close to the beach, 5th ave, and convenience/grocery - but just far enough away that it was quiet enough to get some good sleep. The photos on the website are accurate - it is a cute place, but a bit run down. The apartment was stocked with everything we needed - beach towels, cooking utensils, bottled water - but when we first walked in, it smelled terrible! It took a day to figure out that someone had left dirty wet rags in the storage room :-( Everyone who worked on the premises was nice as were the cleaning people. However, we would recommend that cleaning be limited to 1 hour maximum. We appreciate a nice cleaning, but having someone there for 3 hours seems excessive. Maids came every 3 days - so knowing how long it took - we declined the maid service the second visit...but when we came back from the beach - someone was there cleaning and was there for another 1-2 hours. I enjoy staying at smaller apartments rather than the huge all-inclusive resorts and Mercedes place definitely met our needs - we just think the cleaning service could be reduced and some improvements could be made within the apartment to make it a bit less run down.Michelle
Had a great stay at Mercedes’ place. Lots of good extras like beach chairs, chips and salsas, coffee for us, etc. Mercedes was so understanding of having my mom stay a couple nights as an extra person for just a small few, which was really appreciated. Really great value!Diana
Amazing stay! Located right on 5th Ave, central to everything. Plenty restaurants, bars, shops nearby. Very spacious inside, with a large living room. 2.5 baths makes it super convenient when traveling with more than 4 people. Kitchen had everything you need if you wanted to cook. Communication was easy, if i had a question the response would be quick. Would definitely recommend staying here.Aaron
MayraMaravillosas vistas, Las fotos representan correctamente el condominio. El check-in lo hicimos en el lobby de The Elements y nos dieron una pulsera con la que se controlan los accesos al complejo. El condo impecablemente limpio, solo con algunos detalles donde el mobiliario muestra su uso Ubicación frente a la playa, solo se cruza una calle chica para llegar al club de playa que da servicio exclusivo a residentes de The Elements aunque hay una parte que también colinda con una sección de playa pública dónde pescadores dejan sus botes. Excelente atención y comunicación en todo momento. Definitivamente recomendable.
Communication with Mercedes was very good and fast. The apartment was very very nice, we had lots of space and it was completely equipped. 5 Min to Mamitas Beach and 1 min to 5th Avenue the main shopping street in Playa del Carmen. Would always stay there again. Thx for everything Mercedes.Hermann
I wish there were more than 5 stars to award. We had a fantastic stay at this wonderful property. The property matched the advertisement exactly, and we were thrilled. Mercedes' management was able to arrange private airport transportation and coordinate the delivery of groceries so that they were waiting for us on arrival. It made our vacation relaxing from the time we hit the ground in Cancun. They were also very quick to respond to any questions or tiny issues that popped up. The central location made it easy to go the Mamitas or places off of Quinta Avenida that we've found over the years visiting Playa. Our experience at Mercedes' condo totally spoiled us and we will never stay at a hotel in Playa again. In fact, my husband says that he won't stay anywhere else - at all - ever - except for Mercedes' condo. The water was thoughtful added bonus and we loved the private pool. You can see nothing but stars at night. The complex itself was very quiet. I saw some people commented there was music from the beach and restaurants at night, but it wasn't anything disturbing to us. We hated to leave. This was our first airbnb experience, and we can't wait until the next!! Thanks Mercedes and Playa Paradise!!Sue
MarianoNice place very clean and beautiful. Spacious and cozy. Nice surroundings, the beach is 5 minutes walking distance, and 5th Ave is 15 minutes walking distance.
• CHECK-IN AND OUT - Check-in is after 3:00PM. Check-out is 10:00AM. A charge of half one night’s stay will be applied for
• CANCELLATIONS - Cancellations made 60 days or more prior to arrival date are entitled to a refund of all monies paid, minus a $50 usd cancellation fee. Cancellations made between 30 to 60 days 50% of the deposit will be refunded and in cancellations made less than 30 days prior to arrival no deposit will be returned.
If you are unable to travel due to hurricanes - Deposit minus bank fees will be refunded.
For lodgings December 15 – January 5 all monies are non-refundable upon payment.